Refund Policy
Refund Policy
At Your Top Gamez, we strive to ensure you are satisfied with your purchase. Please review our refund policy below.
1. Eligibility for Refunds
Physical Products (e.g., consoles, accessories):
Refund requests must be submitted within 14 days of receiving your order.
Items must be unused, in their original packaging, and in resalable condition.
Proof of purchase (order confirmation or receipt) is required.
Digital Products (e.g., game codes, downloadable content):
Non-refundable once the product has been delivered via email or download.
Refunds for digital goods are only granted if the product is defective or not delivered.
2. Non-Refundable Items
Gift cards or promotional codes.
Items marked as Final Sale or Clearance.
3. How to Request a Refund
To initiate a refund, please contact us at:
📧 Email: help@yourtopgamez.uk
Include your order number, details of the item(s), and the reason for the refund request.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a tracked shipping service for returns.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
Check your bank account again.
Contact your credit card company or payment provider (processing times may vary).
If issues persist, reach out to us directly.
8. Contact
For any refund or return inquiries:
📧 Email: help@yourtopgamez.uk
📞 Phone: +44 161 850 4321